Frequently Asked Questions 

We'd love to hear from you

1. HOW TO PLACE ORDERS?

Option 1:
Order on "Wholesale" Page
Need to login first
Option 2:

Send Order Form through Fax

855-269-1569

Option 3:

Send Order Form to

order@cottonon.ca

2. HOW TO SEE THE PRICES?

To protect the interest of our business partners, the prices on Wholesale page can only be seen after login.

3. HOW TO SIGN UP?

Below operation is an example for your reference. You may input your company name and contact info on the Sign-up page.

After signing up,  you will receive an email for verification. When verification finished, you will be able to log in the website with the email address and password you set.

4. HOW IS SHIPPING COST?

After receiving your orders, we will inquire the shipping prices based on the weights and dimensions of the packages from Puralator, Canpar and Canada Post. The lowest one will be chosen to add to the invoice and send to you. 

5. WHICH PAYMENT METHODS DO YOU ACCEPT?

We most prefer e-Transfer payment to Info@cottonon.ca which is safe and convenient. 

Cheques, Debit cards and Credit cards are also accepted.

If you have any other questions, please feel free to contact us at info@cottonon.ca or 604-256-7200.